Shipping Policy

How It Works

When an order is placed with us, it enters our assembly queue. Lead times for assembled products are listed on each product page and are updated regularly. Please note that lead times may vary depending on order volume and current inventory levels. If you would like an update on your order status, feel free to contact us at any time.

We offer complimentary Standard Shipping on most orders. Faster shipping options are available at checkout. Please note that selecting an expedited shipping method does not reduce your product's assembly lead time. Expedited shipping only shortens the transit time once your order has been assembled and shipped. All posted lead times still apply regardless of the shipping method selected.

Orders valued at $499 or more that are shipped via USPS may require a signature upon delivery.

International shipments to Canada and other countries may be subject to additional duties, taxes, and customs fees. These charges are determined by your country's customs agency and are the responsibility of the recipient. Note Cycles has no control over these fees. If additional duties or taxes are due, the shipping carrier will contact you prior to delivery.

Lost, Missing or Stolen Packages

Once your order leaves our facility and is accepted by the shipping carrier, the shipment is under the carrier's responsibility.

If your package is reported as missing or delivered to an incorrect address, we will file a claim with the shipping carrier on your behalf. We are unable to issue a replacement or refund until the carrier has completed its investigation and confirmed the outcome of the claim.

If your package is believed to have been stolen after delivery, we can also file a claim with the shipping carrier. We recommend that you file a police report with your local law enforcement agency, as this may be required by the carrier during the claims process. We are unable to issue a replacement or refund until the carrier has completed its investigation and confirmed the outcome of the claim.

Please note that carriers occasionally mark packages as delivered before they actually arrive. If your tracking shows "Delivered" but you have not received your package, please allow up to 48 hours for it to arrive before reporting it as missing.

For USPS shipments, tracking updates may occasionally be delayed. Please allow 7 days from the shipment date before reporting a USPS package as lost.

Need Help?

Contact us for questions related to shipping, refunds, returns and store credit.